WooCommerce Order Management from Your Phone

Search by order number, customer name, or email. Filter by status — all, pending, processing, on-hold or completed — and by period, including this month, last month and all time.

The list is grouped by date rather than being one flat scroll: Today, Yesterday, This week, Older. That grouping is doing more work than it looks like. The question you usually arrive with is not “show me all orders”, it is “what came in since I last looked” — and a section header answers it without you reading a single timestamp.

From any order you can jump to that customer’s other orders, which is the fastest way to answer “is this person a regular, or is this their first time?” before you reply to them.

Everything WooCommerce holds against it:

• Every line item, with product thumbnails, quantities and prices
• Subtotal, shipping with the chosen method, discounts with the coupon codes used, tax and total
• Refunds, including the reason recorded against them
• Billing and shipping addresses
• Payment method, and the created, paid and completed timestamps
• The customer's note to you, and the store's own order notes including system entries
• Order attribution — origin, source type, UTM source, medium and campaign, referrer and device type

You can move to the previous or next order without going back to the list, which is what makes working through a morning’s orders feel like a single task rather than forty round trips.

Tapping a line item opens that product, so “this keeps selling, check the stock” is one tap rather than a second session in a different screen.

Swipe an order in the list to complete it, or open it and pick a different status. Either way you confirm first — the app asks “Mark order #1042 as completed?” before it does anything, because a status change on a live store is not undoable from here and a mis-swipe on a phone is easy.

The change is a live call to your store. When it succeeds you see it confirmed; when it fails you are told it failed. Nothing is queued to be applied later, which means the app never leaves you believing an order was completed when your store does not agree.

Yes. Order edits are written back to WooCommerce, and the customer is notified that their order was updated and asked to review the new details — the same behaviour as editing from wp-admin, because it is the same API underneath.

Worth knowing before you use it: editing an order that has already been paid has real consequences for totals and for what your customer sees. The app does not hide that behind a friendlier label.

If your store records order attribution, each order carries its origin, source type, UTM source, medium and campaign, referrer, and the device type the customer ordered from.

That turns a single order into a piece of marketing evidence: the €300 order that came in overnight was from an Instagram campaign on mobile, not from organic search. Aggregated across a period, the same data drives the order-sources breakdown on the dashboard. More on analytics.

If the store is not recording attribution — an older WooCommerce, or the feature turned off — the section says there is no data rather than guessing.

Yes. Push notifications for new orders and low stock arrive on iOS and Android, on every plan including Free, and can be turned off in your device settings at any time.

This is the part that changes how the day works. Order management on a phone is not really about the phone being a better screen than a laptop — it is about finding out that something needs doing without having gone looking.

Each connected store has its own order list, and switching between them is one tap. There is no store limit on any plan, so someone managing several shops works through them from one app rather than several logins. More on the multi-store dashboard.

Reading does. Recently fetched orders are cached on the device, so you can open the app on a train and look at what came in. Pull to refresh when you have signal again.

Writing does not, and that is a deliberate choice rather than a missing feature. A status change queued offline and replayed twenty minutes later could land after someone else has already handled the order, or after the customer has cancelled. On a live store, a write that silently succeeds later is worse than a write that clearly fails now.

Order management here covers the operational surface, not the configuration surface. You cannot issue a refund through a payment gateway, create an order from scratch, manage coupons or tax rules, or change shipping zones — those stay in wp-admin, where the settings they depend on live.

What you can do is everything that happens after an order exists: find it, read it, understand it, move it, and edit it.

No. Order management is included in the Free plan in full, along with unlimited stores, the dashboard, product management and push notifications. Free is supported by ads; Pro removes them. See the plan comparison.