Frequently asked questions
The six things people ask before connecting a store, answered in full rather than in a sentence.
Is My Woo Stores free to use?
Yes, and the Free plan is the whole app rather than a trial. It includes unlimited connected stores, the full dashboard and analytics, order management, product management with variations and image galleries, and push notifications for new orders and low stock. It does not expire and it is not limited to one store. The only difference from the paid tiers is advertising: Free is supported by a banner and an app-open ad, both served by Google AdMob, neither of which appears inside your order or product data or gates any feature. Pro removes every advertisement. Pro + AI adds the two AI features on top of Pro — AI Rewrite for product descriptions and Voice Input for hands-free product creation — plus priority support. There is no account to create and no card required to start; subscription prices are set in the App Store and Google Play and shown on the plan screen in the app.
How do I connect my WooCommerce store?
Two ways, and both take under a minute. One-click OAuth is the recommended route: the app opens your own store's authorisation page, you approve access while logged in as an administrator, and WooCommerce hands back a consumer key and secret — you never copy or paste a secret yourself. The alternative is manual entry: generate a key under WooCommerce → Settings → Advanced → REST API in wp-admin, then paste the consumer key and consumer secret into the app. Use the manual route if a security plugin blocks the OAuth handshake, which is common and does not indicate a problem. Manual keys have one advantage worth knowing about: you choose the permission level, so a Read-only key lets the app show dashboards and orders while making it impossible for it to change anything. You need no WordPress.com account, no Jetpack, and no plugin installed on your site.
Is my store data secure?
Your API credentials are stored in your device's secure keychain — the iOS Keychain or Android Keystore — and the app talks to your store directly over HTTPS using the WooCommerce REST API. Your WordPress administrator password is never requested and never stored. One exception is worth stating plainly rather than burying: push notifications require a server to watch your store while your phone is asleep, so the connection metadata they need (store URL, credentials in encrypted form, push tokens) is transmitted to and stored on our servers, under TLS in transit and encryption at rest. Everything else — every revenue figure, every order, every product edit — goes straight from your device to your store and is never stored on our infrastructure. You can revoke the app's access at any time by deleting the API key in your own WordPress, without contacting us or waiting for anything.
How many stores can I manage?
There is no limit, and no per-store pricing on any plan including Free — connect one store or twenty and the cost is the same. Each connected store gets its own colour-coded identifier so you can tell at a glance which business you are looking at, and switching between them is a single tap that does not reload the app or re-authenticate. Each store keeps its own dashboard, analytics, order list, product catalogue and currency; nothing is blended into a combined total, which would be meaningless across separate businesses. This is the case the app is built around, so it is also where its limits matter: stores are connected per device, there are no team accounts or shared workspaces, and products are not copied or synced between stores. For a freelancer or a small studio where one person does the checking, that is usually exactly right.
Does it work offline?
Reading works offline; changing anything does not. The app writes the data it fetches to your device, and that cache survives closing the app and restarting your phone — so opening it with no connection shows the dashboard, the order list, orders you have already opened, your product catalogue and your settings, rather than an error screen. Pull down to refresh when you have signal again. Anything that changes your store — updating an order status, editing or creating a product, uploading images, or using the AI features — needs a connection, because each is a live call to the WooCommerce REST API. The app deliberately does not queue those changes to send later: a status change replayed twenty minutes after you made it could land after a colleague already handled the order, and a write that silently succeeds late is worse than one that clearly fails now.
Which platforms are supported?
iOS 15 and later and Android 10 and later, covering iPhone, iPad and Android phones and tablets. The app is distributed through the Apple App Store and Google Play and is built with React Native, so the screens you scroll are real platform views rather than a website inside an app shell — lists scroll at the frame rate the device is capable of and the charts are drawn with a GPU-accelerated graphics engine. The interface is available in six languages: English, Serbian, German, French, Italian and Hindi, and the AI features write in whichever of those you have selected. The app is dark by default with a light theme available, and your choice persists across restarts. There is no web version and no desktop application; for anything that lives in a settings screen rather than on an order or a product, you still use wp-admin.
Where do you go for more detail?
How credentials are handled
The full security model — what is stored where, what leaves your device, and how to revoke access.
Pricing questions
Why the subscription price is not printed on this site, how to cancel, and how refunds work.
vs the official WooCommerce app
Where the two genuinely differ, and when the official app is the better choice.
Everything the app does
Feature by feature, including what it deliberately does not cover.
What if your question isn’t here?
Email [email protected] — it reaches the developer who wrote the app. The contact page explains what to include so you get a useful answer on the first reply rather than a round of questions.
Try it on your own store
Free plan, unlimited stores, no account and no card.